Before purchasing an OBD2 scanner for your Mercedes ML350, it’s critical to understand that not all scanners offer universal compatibility or functionality across every vehicle make and model. The features available to you will depend significantly on the specific engineering and manufacturer settings of your Mercedes ML350. It’s important to know that limitations you encounter are generally due to vehicle-specific restrictions set by Mercedes-Benz, not necessarily a flaw in the OBD2 scanner itself.
Therefore, it’s essential to verify compatibility and feature availability for your Mercedes ML350 before you make a purchase. No single OBD2 scan tool can perform every function on every vehicle on the market. This is a standard industry reality, and understanding this can prevent frustration and ensure you choose the right tool for your needs.
To ensure you select a compatible scanner and to manage expectations, please contact us with your Mercedes ML350 details. We can help confirm which features will likely work with your vehicle. In some instances, a software update, which is available for Windows systems, may be required to unlock certain functionalities. It is the buyer’s responsibility to perform these updates if needed. Returns based solely on the scanner needing an update will not be considered as ‘faulty’ and will be subject to our standard Return Policy.
Should you believe your scanner is not working correctly, video and photo evidence clearly demonstrating the issue will be required for any claim. Returns or refunds due to incompatibility issues without prior consultation with OBD2 Australia, or refusal to provide requested proof or troubleshoot, will also adhere to our standard Returns Policy and Terms & Conditions.
Keep in mind that some features may be inaccessible due to security protocols implemented by Mercedes-Benz. These security measures are vehicle-specific and vary depending on the model year and dealership settings. OBD2 Australia has no control over these manufacturer-imposed restrictions. As we inform all customers about these potential limitations before purchase, incompatibility due to security restrictions is not classified as ‘Not as described’ or ‘Unfit for purpose’. We are committed to helping you find the right OBD2 scanner for your Mercedes ML350, so please reach out with any questions before you buy.
