Delta Power Equipment Corporation stands behind the quality of its DELTA®, BIESEMEYER®, SHOPMASTER®, and HOMECRAFT® tools. This commitment is reflected in their limited warranty, designed to ensure customer satisfaction and provide peace of mind with every purchase. Understanding your Delta Tools warranty and how to access customer care is crucial for every tool owner. This article will guide you through the essential aspects of the Delta Tools warranty, ensuring you know how to get the support you need.
What the Delta Tools Warranty Covers
Delta Tools provides a limited warranty on new and factory refurbished DELTA®, BIESEMEYER®, SHOPMASTER®, or HOMECRAFT® machines, accessories, and service parts. This warranty covers defects in workmanship or material under normal use, for products purchased at retail in the United States or Canada. It’s important to note that the warranty covers materials and labor related to repairs or replacements of defective parts. However, customers are responsible for all transportation costs associated with warranty service. For online purchases, the point of purchase is considered to be the country where the seller is located.
Delta Tools Warranty Periods: Know Your Coverage
The duration of your Delta Tools warranty depends on the type of product and whether it’s new or refurbished. Here’s a breakdown of the warranty periods from the date of original retail purchase:
- NEW MACHINES (excluding tile saws):
- DELTA® (excluding HOMECRAFT® and SHOPMASTER®): 5 years
- SHOPMASTER®: 3 years
- HOMECRAFT®: 3 years
- NEW TILE SAWS: 1 year
- NEW MITER SAW STANDS: 3 Years
- NEW ACCESSORIES: 2 years
- NEW SERVICE PARTS: 180 days
- FACTORY REFURBISHED PRODUCTS: 90 days
It’s important to note that Delta Tools does not offer any warranty on products purchased in used or damaged condition. All warranty claims must be made by the original purchaser within these specified periods.
How to Obtain Delta Tools Customer Care and Warranty Service
If you encounter an issue covered by the warranty, obtaining service is a straightforward process. You will need to return the defective product to a DELTA® Authorized Service Center at your own expense within the applicable warranty period. Along with the product, you must provide acceptable proof of purchase, such as your original receipt showing the purchase date, or your product registration number.
Delta Tools reserves the right to limit warranty service to the country where the product was originally purchased and may charge for costs associated with exporting service parts or providing service in a different country.
To find the nearest DELTA® Authorized Service Center, simply reach out to Delta Tools Customer Care Center at (800) 223-7278. Their team will guide you to the closest authorized service location and answer any questions you might have about the warranty process.
Important Warranty Exclusions to Be Aware Of
While the Delta Tools warranty is comprehensive, there are certain exclusions to keep in mind:
- Used or Damaged Products: As mentioned, products bought in used or damaged condition are not covered.
- Cosmetic Defects on Refurbished Products: The warranty does not cover cosmetic defects on factory refurbished products.
- Products Purchased Outside the US or Canada: The warranty is valid only for products purchased within the United States or Canada.
- Damage from Misuse or Unauthorized Repairs: Damage resulting from normal wear and tear, misuse, abuse, or repairs/alterations made by anyone other than a DELTA® Authorized Service Center or Delta Tools Customer Care representative is not covered.
- Incidental or Consequential Damages: Delta Tools is not liable for incidental or consequential damages.
- Implied Warranties Limitation: All implied warranties are expressly limited to the warranty periods outlined above.
It’s important to understand these exclusions to ensure your claims fall within the warranty terms. For complete details about warranty coverage and repair information, you can always contact Delta Tools Customer Care at (800) 223-7278.
Delta Tools: Committed to Quality and Customer Support
Delta Tools’ limited warranty demonstrates their commitment to providing high-quality tools and robust customer care. By understanding the terms of your warranty and knowing how to access customer service, you can be confident in your Delta Tools investment. Remember to keep your proof of purchase and don’t hesitate to contact Delta Tools Customer Care for any warranty-related questions or service needs.
Image alt text: Delta Tools warranty emblem showcasing 1 to 5 year warranty program for quality assurance.
For any further assistance or clarification, reach out to Delta Tools Customer Care – they are there to help!
