Moving, pausing, or canceling your HughesNet internet service doesn’t have to be complicated. HughesNet provides several customer care tools to help you manage your account efficiently. Whether you are relocating, need a temporary break from your service, or wish to disconnect entirely, understanding your options and how to access HughesNet customer support is key. This guide will walk you through each process, ensuring a smooth experience in managing your HughesNet service.
Transferring Your HughesNet Service to a New Address
If you’re moving to a new home, you may be able to take your HughesNet internet service with you. HughesNet allows you to transfer your current plan to your new residence, provided that service is available in your new area. This is often a more convenient option than canceling and setting up new internet service.
To initiate a service transfer, you will need to contact HughesNet customer care. The process is straightforward: simply call their dedicated line, and a customer service representative will guide you through the necessary steps. You will typically need to provide your account information and your new address to check service availability and schedule the transfer. Keep in mind that you will retain your current modem and power supply; HughesNet will handle the service activation at your new location.
To check if HughesNet service is available at your new address, you can use the availability tool on their website or speak directly with a customer care representative.
Or call HughesNet customer care today: (844) 451-2720
Temporarily Suspending Your HughesNet Service
For customers who travel for extended periods or only need internet service seasonally, HughesNet offers the option to temporarily suspend their service, often referred to as a “seasonal hold.” This is a useful tool for avoiding unnecessary internet charges when you are away from home for weeks or months at a time.
To put your HughesNet service on seasonal hold, you need to contact customer care. You can reach HughesNet customer care to request a service suspension at (866) 347-3292. While your service is suspended, you will not incur internet service charges. However, it’s important to note that you will likely still be responsible for equipment lease fees during the suspension period. Confirm the specifics of seasonal hold terms, including any associated fees and the maximum suspension duration, with the customer care representative when you make your request.
Canceling Your HughesNet Service
If transferring or suspending your service isn’t the right solution, you can choose to cancel your HughesNet internet service altogether. HughesNet has streamlined the cancellation process, primarily handling cancellations through their customer care phone line.
Understanding HughesNet Cancellation Eligibility and Fees
You have the right to cancel your HughesNet service at any time. However, it’s crucial to be aware of potential early termination fees (ETFs) if you are still within your contract period. If you cancel your service before the end of your contract term, particularly within the first 90 days after activation, you will typically be charged a $400 ETF. After the initial 90 days, this fee reduces by $15 each month for the remainder of your contract. Before canceling, it’s advisable to check your contract terms and contact customer care to understand if any ETF applies to your account.
How to Cancel HughesNet Service
Currently, the most direct method to cancel your HughesNet service is by phone.
Canceling HughesNet Service Over the Phone
To cancel your plan, you need to call HughesNet customer service directly at (866) 347-3292. Be prepared to provide your account information and clearly state your intention to cancel your service. The customer service representative will guide you through the cancellation process and confirm the details, including any applicable final charges and equipment return procedures.
Online and In-Person Cancellation Options
As of now, HughesNet does not offer online cancellation or in-person cancellation options. The phone remains the primary and recommended tool for service cancellation.
Returning Your HughesNet Equipment
Returning your HughesNet equipment promptly after cancellation is essential to avoid unreturned equipment fees. Upon canceling your service, HughesNet will send you a return kit. This kit includes a box, packing tape, a prepaid UPS return label, and a UPS packing slip. Carefully follow the instructions provided in the return kit to properly pack all the equipment. Once packed, you can drop off the box at any UPS Store or authorized UPS shipping location, or give it to a UPS driver. Make sure to retain a copy of the UPS tracking information for your records, as proof of return.
Exploring Other Internet Providers
Are you considering canceling due to service price or because you are moving to an area where HughesNet isn’t the ideal option? Allconnect provides a valuable tool to shop for internet providers in your area. Using their comparison tools, you can easily explore and compare different providers, plans, and pricing to find the best internet service that meets your needs and location.
HughesNet Service Management FAQs
Can I Transfer My HughesNet Service to a New Address?
Yes, HughesNet customers can transfer their internet service plans to a new address at no extra charge, subject to service availability at the new location. Contact customer care to initiate the transfer process.
Will I Be Charged a Cancellation Fee by HughesNet?
Yes, if you terminate your HughesNet contract early, an early termination fee (ETF) applies. The ETF is $400 during the first 90 days of service. After 90 days, the ETF decreases by $15 per month for the remainder of your contract term.
What is the Customer Care Number to Cancel HughesNet Internet Service?
To cancel your HughesNet internet service, call their customer care line at (866) 347-3292.
What Tools Does HughesNet Offer for Customer Care?
HughesNet primarily utilizes phone-based customer care tools for service management tasks such as transfers, suspensions, and cancellations. For checking availability, online tools may be available, but for account modifications and terminations, contacting customer service via phone is the standard procedure.
How Can I Avoid Early Termination Fees?
The best way to avoid ETFs is to fulfill your contract term. If you are moving, consider transferring your service instead of canceling. If you need a temporary break, explore the seasonal hold option. If neither of these options works and cancellation is necessary, check how far you are into your contract, as the ETF reduces over time.
What Equipment Do I Need to Return to HughesNet?
Typically, you will need to return the HughesNet modem, satellite dish components (if instructed), and power supply. The return kit will specify exactly which equipment needs to be returned. When in doubt, contact customer care for clarification.
Allconnect: Simplifying Your Provider Choices
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Erin Gobler is a freelance writer based in Madison, WI. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Including Allconnect.com, her work has b… Read more
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