Starting or expanding a complex care program is a significant undertaking. Unlike traditional healthcare or social services, these programs require a unique structure to deliver person-centered care across various organizations and sectors. To navigate this complexity, a robust Complex Care Management Triage Tool is essential for efficient program operations and patient-centered outcomes.
Our Complex Care Startup Toolkit is designed to be your comprehensive resource, offering practical guides, templates, and tools to facilitate the launch and growth of your complex care program. Consider this toolkit your evolving companion, regularly updated to provide the latest insights and best practices in the field. We encourage you to bookmark this page and revisit it frequently to leverage the newest resources.
The Complex Care Startup Toolkit 2.0, released in August 2022, represents our commitment to providing up-to-date support. Within this updated toolkit, you’ll discover enhanced resources focusing on critical areas such as business development, advocacy, and much more, all aimed at strengthening your complex care initiatives.
Do you have valuable resources that have benefited your complex care program? We invite you to share your favorite tools and resources so we can continue to enrich this community resource.
For organizations seeking personalized guidance, our team of consultants offers technical assistance tailored to your specific needs and objectives. Please contact our team to explore how we can support your complex care program development.
Is This Toolkit Right for You?
This toolkit is specifically created for leaders and program developers dedicated to enhancing the health and well-being of individuals facing intricate health and social challenges. If you are focused on building programs that address these multifaceted needs, this toolkit is an invaluable resource.
Navigating the Toolkit: A Component-Based Approach
To simplify the process of building a complex care program, this toolkit is organized into 6 key components:
- Program Design: This section provides tools to help you define your target population, understand their needs, develop an effective care model and workflow, and address essential legal and business considerations.
- Program Operations: Essential for day-to-day functionality, this component offers tools to support the practical implementation of your care model. This includes critical functions such as complex care management triage tool implementation, outreach strategies, patient engagement techniques, intake processes, and clinical support frameworks.
- Data & Process Improvement: Optimize your program with tools focused on identifying key metrics, establishing robust data collection and analysis methods, and implementing continuous process improvement strategies.
- Team & Leadership Development: Build a high-performing team with resources dedicated to recruitment, comprehensive training programs, and effective management strategies tailored for complex care teams.
- Community Mapping & Collaboration: Foster strong partnerships with the community and across sectors using tools designed to enhance multi-sector coordination and community engagement.
- Communication & Growth of Success: Expand your program’s reach and impact with resources focused on effective communication strategies and scalable growth models to ensure long-term success.
Explore each component to access overviews, key considerations, and a wealth of resources relevant to each topic. We encourage you to download and customize these pages and resources to best suit your unique program setting and the specific needs of your population.
