At OBD2Scanner.store, we understand that sometimes a return is necessary. Whether you ordered the wrong part, received a defective item, or there was a shipping error, we aim to make the return process as smooth and straightforward as possible. This policy outlines everything you need to know about returning items purchased from our website, ensuring a fair and efficient resolution for every situation, even when considering tools like a Club Car 1014510 Tool Kit.
Navigating Returns: Key Scenarios and Steps
To help you quickly understand our return process, we’ve categorized the scenarios and outlined the steps for each. Remember, all returns require a Return Authorization Code, so please initiate the process through our website contact form or by emailing us to obtain this essential code.
Customer Error Returns
It happens – you might accidentally order the wrong part. We offer a 30-day window from the delivery date for you to notify us of such errors.
Here’s how Customer Error Returns work:
- 30-Day Notification: You have 30 days from the delivery date to inform us about the incorrectly ordered item.
- Item Condition: Returned parts must be in new, unused, and uninstalled condition, and must be returned in their original packaging, suitable for resale. Imagine returning a club car 1014510 tool kit – it needs to be exactly as you received it, untouched and ready for a new customer.
- Inspection & Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. Upon successful inspection, we will issue a refund for the part’s price.
- Restocking Fee: Please note that Customer Error Returns are subject to a 10% restocking fee. This helps cover processing and handling costs.
- Shipping Costs: Return shipping charges are the customer’s responsibility.
- Original Shipping Deduction: If your original order benefited from free domestic ground shipping, the initial shipping cost incurred by OBD2Scanner.store will be deducted from your refund.
- Payment Method: Refunds will be credited back to the original payment method used for your purchase.
- Return Authorization Code Required: No returns will be accepted without a pre-issued Return Authorization Code. Contact us via the website contact form or email to get your code.
Defective Part Returns
If you receive a part that is defective, we are here to help. You have 30 days from the delivery date to report any defective items.
Dealing with Defective Parts:
- 30-Day Reporting Window: Report any defective part within 30 days of delivery.
- Exchange or Refund: We will primarily issue an exchange for a defective item, provided we have the correct part in stock.
- Refund for Out-of-Stock Items: If the replacement part is unavailable, we will issue a full refund, including any initial shipping fees you might have paid. This refund is processed upon receiving the defective part, inspection, and confirmation of the defect.
- Payment Method: Refunds will be issued to the original payment method.
- Return Authorization Code Required: A Return Authorization Code is mandatory for all defective part returns. Obtain this code through our website contact form or by email.
Shipment Error Returns
Mistakes during shipping can occur. If you receive an incorrect part, please notify us within 30 days of delivery.
Resolving Shipment Errors:
- 30-Day Reporting: Report any discrepancies between your order and the received part within 30 days of delivery.
- Correct Part Delivery: If a shipment error occurred, we will take full responsibility. We will cover the return freight for the incorrect part and the shipping cost to send you the correct item you originally ordered.
- Refund for Out-of-Stock Items: In the event we do not have the correct part in stock, a full refund, including all shipping fees, will be issued.
- Payment Method: Refunds are processed to your original payment method.
- Return Authorization Code Required: A Return Authorization Code is needed for all shipment error returns. Request your code via our website contact form or email.
Obtaining Your Return Authorization Code: A Step-by-Step Guide
A Return Authorization Code is essential for processing any return. Here’s how to request and use it:
- Request within 30 Days: Ensure your return request is made within 30 days of the delivery date.
- Contact Us: Use the website contact form on OBD2Scanner.store or email our customer service team.
- Provide Necessary Information: Your return request must include the following details to expedite the process:
- Your Company Name or Contact Name
- The Part Number and a brief Description of the item you wish to return. For example, “club car 1014510 tool kit” if that’s the item.
- The Reason for Return (Customer Error, Defective Part, or Shipment Error)
- Your Iron Wing Sales Invoice Number – This helps us quickly locate your original order.
- Freight Prepaid & Code Labeling: When returning the merchandise, ensure it is shipped “Freight Prepaid.” Critically, clearly label the issued Return Authorization Code on the outside of the package. Packages without this code may be refused.
- Condition of Returned Items: Remember, returned parts must be new, in their original packaging, and in salable condition to be eligible for a refund or exchange.
Conclusion: We’re Here to Help
At obd2scanner.store, your satisfaction is our priority. We strive to provide clear and fair return policies to ensure a positive experience even when returns are necessary. By following these guidelines and communicating with our customer service team, we can efficiently resolve any return situation. Whether it’s a simple part or a specialized tool kit like the club car 1014510, we are committed to assisting you through every step of the return process.
